Many of us treasure jewelry inherited from our grandparents or parents, but often don't wear these pieces. This could be due to their design, or a preference for white gold over yellow gold, among other reasons.

At Aquae Jewels, we offer solutions to this dilemma. We can transform your piece to match your taste or exchange it for a piece you love from our website.

Here’s how Aquae Jewels transforms old family heirlooms into customized pieces or offers a voucher for a new piece from our website:

Transformation Process:

1. Customer Inquiry:

The customer requests an evaluation of their piece via our website, email, or store visit.

2. Assessment and Quotation:

Our expert jewelers assess the piece and provide a quote.

3. Customer Decision:

The customer can choose to:
- Customize a new piece using the old jewelry.
- Use the assessed value as a voucher for a new piece from our website.
- Have the piece returned without any fees.

4. Order Processing:

For customization, designers collaborate with the customer to create a new piece. For vouchers, customers can apply them at checkout on our website.

5. Delivery of New Piece:

Aquae Jewels delivers the new or transformed piece securely packaged.

1. Material Criteria:

Only 18k gold, diamonds, and other precious stones are eligible.

2. Physical Condition:

Assessment considers the piece's condition.

3. Market Value:

Current market value is determined based on 18k gold, diamonds, and precious stones.

4. Customization Potential:

Design possibilities are evaluated based on the original materials and customer preferences.

5. Customer Preferences

Customer preferences are considered to ensure alignment with their desires.

This process ensures customers can transform their old jewelry into something new and meaningful or acquire a new piece from our collection using the value of their heirloom.