سياسة التوصيل والاسترجاع

Delivery

• Each Aquae Jewels creation is handcrafted to order in our Dubai atelier. Production time is typically 7–10 business days prior to shipment.
• We offer complimentary, fully insured express worldwide shipping, excluding regions not serviced by our logistics partners.
• Orders are shipped via DHL or FedEx International Priority.
• Estimated delivery time is 3–5 business days, depending on your location.
• A tracking number will be provided once your order is dispatched.
• A signature is required upon delivery to ensure secure receipt.
• All shipments remain fully insured until signed for.
• Customs duties and taxes are transparently calculated at checkout and handled by our logistics partners. Please note that duties and taxes are non-refundable once paid, in accordance with local regulations.
• In the rare event of a delivery issue, loss, or delay, our team will ensure a prompt resolution, including replacement or refund where applicable.
• All pieces are delivered in our signature Aquae Jewels packaging.
• For any assistance, our team remains at your disposal:
  WhatsApp: +1 929 706 3031
  Email: contact@aquae-jewels.com

Returns and Exchanges

• Returns and exchanges are available within 14 days from the date of delivery confirmation.
• Eligible items may be returned for a refund, exchange, or store credit.
• Please note that customs duties, taxes, and any related import charges are non-refundable once paid, in accordance with local regulations.
• Items must be unused, unworn, and returned in their original packaging.
• All returns and exchanges are subject to quality inspection prior to approval.
• To request a return or exchange, please contact us by email. We will provide return instructions and arrange courier collection where applicable.
• Exchanges follow the same process — simply indicate your preferred replacement item.
• Personalized, engraved, and made-to-order pieces cannot be returned or exchanged.
• During promotional periods, including Black Friday, seasonal sales, or exclusive offers, refunds are not available — only exchanges or store credit will be offered.
• Order modifications or cancellations are possible within 24 hours of purchase, provided production has not yet begun.

Refund Policy by Region

• For your region, eligible returns are accepted for refund or exchange within 14 days from the date of delivery confirmation.
• Customs duties, taxes, and any related import charges are non-refundable once paid.

Warranty & Repair Services

• Every Aquae Jewels piece is covered by a 5-year warranty against manufacturing defects.
• Complimentary repairs are provided for any craftsmanship-related issues.
• Additional services, including re-polishing, resizing, or repair of accidental damage, are available upon request.
• To arrange a repair or assessment, please contact our Customer Care team.

Additional Information

• All shipments are fully insured until delivery is confirmed by signature.
• We maintain complete transparency on pricing, materials, and logistics at every stage.
• Our team remains available to assist you at any time:
  WhatsApp: +1 929 706 3031
  Email: contact@aquae-jewels.com