Refund policy

Each Aquae Jewels creation is handcrafted to order in our own atelier. Production time is typically 5–7 business days.
We offer complimentary, fully insured express worldwide shipping (excluding regions not serviced by our logistics partners).
Orders are shipped via DHL or FedEx International Priority.
Orders are delivered within 7–10 business days of order confirmation, production included, depending on your location.
A tracking number will be provided once your order is dispatched.
A signature is required upon delivery to ensure secure receipt.
All shipments remain fully insured until signed for.
Prices include VAT for every market we publish. For the United States, Canada, the United Kingdom, the European Union, Switzerland, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman, customs duties and import taxes are also included in the price you see; we handle customs clearance on your behalf, so there is nothing further to pay on delivery. For other destinations, duties and import taxes are calculated at checkout or collected on delivery, depending on the destination country.
In the rare event of a delivery issue, loss, or delay, our team will ensure a prompt resolution, including replacement or refund where applicable.
All pieces are delivered in our signature Aquae Jewels packaging.
For any assistance, our team remains at your disposal:
WhatsApp: +1 929 706 3031
Email: contact@aquae-jewels.com

Returns and exchanges are available depending on your location (see details below).
Items must be unused, unworn, and returned in their original packaging.
All returns are subject to quality inspection prior to approval.
To request a return or exchange, please contact us by email. We will arrange a pre-paid return label and courier collection where applicable.
Exchanges follow the same process — simply indicate your preferred replacement item.
Personalized, engraved, and made-to-order pieces cannot be returned or exchanged.
Refunds are processed as quickly as possible and within 14 days of receiving the returned item.
During promotional periods (including Black Friday, seasonal sales, or exclusive offers), refunds are not available — only exchanges or store credit will be offered.
Order modifications or cancellations are possible within 24 hours of purchase, provided production has not yet begun.

United States, Canada, European Union, Switzerland, Japan, South Korea, Hong Kong, Taiwan, Singapore, Malaysia, Australia, New Zealand:
Returns are accepted for a refund or exchange within 14 days from the date of delivery confirmation.
United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Qatar, Oman:
Returns or cancellations are accepted for store credit or exchange only, within 14 days from the date of delivery.
All other regions:
Please contact us to confirm the policy applicable to your location.

Every Aquae Jewels piece is covered by a 5-year warranty against manufacturing defects.
Complimentary repairs are provided for any craftsmanship-related issues.
Re-polishing, resizing and repair of accidental damage are provided free of charge, upon request.
To arrange a repair or assessment, please contact our Customer Care team.

All shipments are fully insured until delivery is confirmed by signature.
We maintain complete transparency on pricing, materials, and logistics at every stage.
Our team remains available to assist you at any time:
WhatsApp: +1 929 706 3031
Email: contact@aquae-jewels.com