You can share anything that inspires you—a photo, a sketch, or even a simple idea. Our team will translate it into a precise design and guide you through every step, from concept to final piece.

Yes. You will receive a detailed technical sketch followed by a 3D rendering and video preview. This allows you to see your piece from every angle and ensure everything is exactly as you want before we begin crafting.

Of course. You can refine every detail—stone size, proportions, settings—until the design is fully aligned with your vision. Nothing is produced without your approval.

All pieces are crafted using: Solid 18K gold (750 hallmark); Certified, ethically sourced diamonds; High-quality natural gemstones (rubies, emeralds, sapphires) on request. No plating. No shortcuts. Only materials that are made to last.

Yes. We can work with your existing gemstones or transform heirloom jewelry into a new, refined design while preserving its sentimental value.

Pricing is fully transparent and based on: Gold weight; Diamond or gemstone quality; Craftsmanship and design complexity. You receive a clear quote before production begins—no hidden costs.

From design approval, most custom pieces are completed within 7–10 days, followed by 3–5 days for worldwide delivery.

Every piece is handcrafted in our workshop in Dubai by experienced artisans specializing in fine jewelry.

Yes. Every piece includes a Certificate of Authenticity, confirming the materials used.

Yes. All Aquae Jewels pieces come with a 5-year warranty, covering manufacturing defects and offering long-term peace of mind.

Yes. We offer free worldwide insured shipping via DHL or FedEx, with full tracking and signature upon delivery.

We will refine it based on your feedback and create a new version according to your updated requirements, until the design feels right for you.

Once the sketches and final design have been fully approved, the piece is handcrafted exactly according to those confirmations. However, if you receive the jewelry and would still like adjustments, we can make alterations for you. Shipping costs, taxes, and duties related to the return and reshipment would need to be covered by the client.

Because each piece is created specifically for you, customized and engraved items are non-refundable. However, our detailed design process ensures complete clarity before production begins.

Most brands offer limited personalization. Aquae Jewels creates true bespoke jewelry: Designed from scratch; Built with precise technical drawings and 3D previews; Crafted in solid 18K gold with certified diamonds; Fully transparent at every step. A piece that doesn't exist anywhere else—except on you.

Absolutely. Our team will guide you through ideas, proportions, and design directions until something feels right—then refine it into a piece that is uniquely yours.

Yes, of course. Simply send us your idea along with images of your stones, and we will create a free sketch of the design using your own stones, so you can visualize the final piece and see if it matches your taste before moving forward.