Caring for Fine Jewelry Designed to Last
Aquae Jewels is a Dubai-based fine jewelry brand specializing in handcrafted jewelry made from solid 18K gold, natural diamonds, and premium precious gemstones.
Every creation is backed by our 5-Year Warranty and crafted using materials selected for their beauty, durability, and long-term value.
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This page explains what our warranty covers, how to care for your jewelry, how to request a repair, and how to keep every piece looking beautiful for years to come.
The Aquae Jewels 5-Year Warranty
Yes — every Aquae Jewels creation is covered by a 5-Year Warranty from the date of purchase. It reflects our confidence in the quality of our materials and craftsmanship. Each request is evaluated individually by our team.
What the warranty covers
Manufacturing defects that affect the normal use of the jewelry:
- Manufacturing defects
- Structural defects from production
- Stone setting issues in workmanship
- Clasp defects from manufacturing
- Craftsmanship defects in normal wear
What is not covered
Damage resulting from the following is not covered:
- Accidents, misuse, improper handling
- Excessive force or modifications
- Normal wear and tear
- Loss or theft of jewelry
- Stones lost to accidental impact
Request an evaluation
If you believe your jewelry requires inspection, contact our team and provide:
- Order information
- Photographs of the piece
- A description of the issue
Jewelry Repair Services
In addition to warranty support, Aquae Jewels offers professional jewelry repair and restoration. Options vary depending on the design and condition of each piece.
Common services
- Ring resizing
- Re-polishing
- Clasp repairs
- Stone tightening & replacement
- Chain repairs & restoration
Ring resizing
Many rings can be resized. Availability depends on:
- Ring design
- Stone placement
- Structural considerations
Each piece is assessed individually before confirming options.
Restoration
Even well-cared-for jewelry benefits from professional maintenance. Restoration can refresh:
- Surface finish
- Gold shine
- Overall appearance
Polishing can often restore a piece's original brilliance.
Keeping every piece beautiful, year after year
How should I clean my jewelry?
Most Aquae Jewels pieces can be cleaned at home with gentle materials — warm water, mild soap, a soft cloth, and a soft toothbrush when appropriate.
After cleaning, gently dry with a lint-free cloth. Avoid harsh chemicals and abrasive cleaning products.
Can I wear my jewelry every day?
Yes — crafted in solid 18K gold, it is suitable for everyday wear. We recommend removing pieces during activities involving impact, pressure, or chemicals.
Can I wear my jewelry in water?
Solid 18K gold is highly durable and water-resistant. To maintain long-term beauty, we recommend rinsing your jewelry after exposure to:
- Chlorine
- Salt water
- Sunscreen
- Beauty products
This helps preserve the appearance of both the gold and gemstones.
How should I store my jewelry?
When not being worn, store each piece thoughtfully to reduce scratches and unnecessary wear:
- Separately from other pieces
- In a jewelry box or pouch
- Away from excessive humidity
- Away from direct sunlight when possible
Caring for natural diamonds and precious stones
Do diamonds require special care?
Diamonds are among the hardest natural materials on earth, yet they still benefit from proper care. To maintain maximum brilliance:
- Clean diamonds periodically
- Avoid heavy impacts
- Have settings inspected if you notice movement
Emeralds, rubies & sapphires
Natural gemstones should be treated with care. Each stone has different characteristics — gentle handling helps preserve their beauty over time:
- Avoid harsh chemicals
- Avoid sudden temperature changes
- Store pieces separately
- Clean gently with mild soap and water
Every piece is certified
Every Aquae Jewels creation includes a Certificate of Authenticity, confirming the materials used in the piece and reflecting our commitment to transparency and quality.
Answers to common questions
Made to last for generations
A beautiful piece of jewelry is an investment in craftsmanship, materials, memories, and personal meaning. From our workshop to your jewelry box, our goal remains the same — fine jewelry that lasts for generations.
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